Integration as a Practice. Integration practices are becoming increasingly important to delivering value through technology to internal and external business stakeholders. However, organisations often struggle to define how and where integration best practices fit into their existing and planned business architecture. The Integration Centre of Excellence ("ICE") brings together diverse resources and practices from within the organisation to address integration problems.

Many organisations are being pressed into finding additional sources of cost reduction, but often overlook cost recovery and even commercialisation opportunities. This strategy allows a cost-centre to be turned into a profit-centre over time.

The Common Exception Management Framework is a technology-based solution that allows large organisations to centralise and consistently manage business exceptions including exceptions from internal business processes, system-to-system data integration and trading partner workflow and data integration.