I recently read this article posted by Abbey Carpenter, describing the need for a specific set of characteristics in leadership in order to make a process improvement exercise viable and successful.Ms. Carpenter describes a number of process improvement methodologies, including Six Sigma and TQM, but I think the resounding message is that any proc...

There's alot of excitement out there right now about "going green". With global worries such as carbon emissions, depletion of natural resources, and rapidly accelerating natural distasters, the business community has emerged as a potentially significant player in the race to make our planet healthy again.

In my experience working with IT organisations that are on a path of growth, I have encountered many more who struggle to build all skills in house than those who try to find the right blend of internal and external resources to complement their business priorities. This scramble to be all things to the organisation seems often to come from an over...